Shipping policy

At Rough Collar Co., every order is printed and packed in-house with care. We’re not mass-producing junk—everything is built for the working class.

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Processing Time

• Orders are processed within 2–5 business days

• Orders are not processed on weekends or holidays

• During high-volume drops or promotions, processing times may be slightly longer

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Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Delivery times are estimates and not guaranteed.

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Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking to update.

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Lost or Stolen Packages

Rough Collar Co. is not responsible for lost or stolen packages once marked as delivered.

If your package is marked delivered but not received:

• Check with neighbors or household members

• Contact your local carrier

• File a claim with the shipping provider

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Incorrect Address

Please double-check your shipping address before placing your order.

• We are not responsible for orders shipped to incorrect addresses provided by the customer

• If caught early, email us immediately at roughcollar@gmail.com and we will try to update it

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Damaged Orders

If your order arrives damaged:

Email us within 5 days of delivery with:

• Your order number

• Photos of the damage

We will replace the item or issue a refund.

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International Shipping

(If you plan to offer it — if not, remove this section)

• Shipping times vary by location

• Customers are responsible for any customs fees, duties, or taxes

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Delays

We are not responsible for shipping delays caused by:

• Carriers (USPS, UPS, etc.)

• Weather conditions

• High shipping volume periods

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Contact

Questions about your order?
📧 roughcollar@gmail.com

Built-to-Order Notice

Many of our items are printed when you order, not sitting on a shelf. This allows us to maintain quality and keep everything made in the USA—so slight delays can happen, but it’s worth it.